Dear Mr. Don Rogers - owner of Niel's Motor Homes:
During the past five years I have met with many sales representative at RVIA Pomona Show and at various dealerships in at least four states to determine the motor home that best suited my needs. Once deciding that this was the year to purchase and that the 2006 Fleetwood revolution LE was the product, I met and negotiated with different levels of sales people at various California dealerships. I decided to buy from Niel's Motor Homes based upon your professionalism of your sales representative Jim Royal. His honesty, product knowledge and presentation skills convinced me to complete a fair deal with your organization. Additionally he exhibited patience, understanding and commitment in facilitating the purchase of a 2007 Revolution LE for an inexperienced friend of mine. He went beyond the call of duty and worked very hard to consummate the sale. I commend him especially for one of the best sale attributes; his ability to follow up after the sale on problem issues to maximize customer satisfaction. The Revolution LE is a great product and when matched with an excellent sales person it's a win / win situation for everyone involved. I would not hesitate to recommend Jim Royal to help anyone purchase a motor home. I sincerely appreciate his hard work and efforts on my behalf.
Yours truly,
Peter Coates
Dear Nick & Jim:
Cindy & I would like to express our appreciation for your professionalism while purchasing our new Pace Arrow. You made the decision very easy and pleasurable. Thanks again for all your help.
Sincerely,
Bob & Cindy Peterson
We would like to acknowledge the excellent customer service that we received from the entire staff at Niel's. It was nice to receive the personal service which seems non-existent at most places these days. We would especially like to thank Don, Jim & Cathy who worked diligently to meet our every need. We are very confident that you will provide great customer service to those we refer. Thank you all so much. We have been having lots of fun with the motor home already.
Vic & Aline Meymarian
Dear Jim:
The attention of Niel's staff during my purchase was great and I certainly will recommend you to anyone I know who wants to purchase an RV. I am really a "Happy Camper" now and wear a tee shirt that says so!
Best wishes for the holidays,
Barbara Cunningham
Dear Nick:
I would like to thank you for making our recent purchase of a motor home such a pleasant experience. It began with your cooperative and patient attitude toward all of our questions and the extended test drive. The follow-up service preparing the rig for us and correcting problems before we noticed them was really outstanding. We never had the feeling that you just wanted to sell us the unit and get us off the lot. The service was above and beyond. I would also like to thank Don Rogers for the support he gave you in all service areas on my behalf. Feel free to use this letter in any way you see fit and to use my name as a recommendation from a highly satisfied customer.
Sincerely yours,
Gil Stark
Dear Niel's,
I would like to thank Nick Tannous for his help with the trailer we purchased. He answered all of our questions and instructed us on how everything worked. Always courteous and professional, he is a great Ambassador for your company and when we get ready to purchase a motor home he is our man to deal with.
Thanks again,
Charles & Rosalinda Blackburn
Nick,
We appreciate all you did for us. Thank you for your professionalism and customer service. Enjoy a dinner on us.
With thanks,
Rick & Claudia Regh
To Sales & Front Office @ Niel's:
When we bought our RV from you two years ago we got a great deal and knew we'd get great service. You've never let us down. We encourage all of our friends to shop at Niel's. The larger dealerships are done with you after the sale. You've been fabulous.
Thank you,
Karen & Paul Galvin
Dear Mr. Don Rogers - Owner of Niel's Motor Homes:
This letter is to commend Armando Flores for the excellent service he provided on October 1st, 2011. My mother-in-law purchased a motor home from you and we then drove to Washington State. Before departing, Armando provided us with an overview and familiarization of the unit that was very professional. He was informative, forbearing and a genuine pleasure to work with. Please pass along our appreciation to Armando. He is indeed a credit to your company, your customers and himself.
Respectfully,
Clem & Maureen Benton

